EM – There are many cases where CO and CQ are faked, causing consumers to spend money on a quack doctor. How should we understand customs documents? How should we check them to make sure the elevator is authentic and meet standards?

EM – Readers in Ho Chi Minh City reported to Elevator Magazine about the installation and use of elevator maintenance services of TB elevator company. At the moment, the customer wants to change to another maintenance unit, but TB company has not provided the password to access the control system to correct the elevator operation. This raises the issue of legality in the contract of providing elevator services that consumers sometimes do not pay attention to, leading to loss of benefits.

EM – Although it has only just entered the rainy season, many elevator maintenance and repair companies say they receive a lot of calls from customers asking for advice on flooded shaft.