EM – Recently, Elevator Magazine received a complaint from Mr. Hoang Duc Hung, Secretary of the residential group No. 28 - 29, Den Lu urban area, Hoang Van Thu ward, Hoang Mai district, Hanoi. Mr. Hung said people continued to complaint about the serious deterioration of the elevators at house G in the resettlement apartment complex located in the area.
EM – Regardless of the device, after a period of use, the details and components will be aging, degraded or damaged and need to be replaced. At that time, if the equipment is distributed exclusively, consumers will "take the blow" of the supplier.
EM – The customer is god or is it dominated by the seller, is the product they bought durable or just durable enough, where does the business profit come from…? Those are questions asked by customers and interested people, but not everyone receives accurate, complete and specific answers.
EM – Day after day, the elevator works diligently, bringing people up and down the apartment, gently stopping at each floor as a greeting, a message, helping each person to return to their home. But do we ever say “thank you” to the elevator? Or do we just see elevators as a means of transport, […]
Recognizing the importance of elevator safety in the installation, maintenance as well as rescue, Vietnam Elevator Association cooperates with Gama Service – High-end technical unit of GamaLift organizes an elevator safety certification training program from November 2021.
EM – My colleagues have just praised me for my excellent “debt collection” for an elevator project sold nearly 3 years ago. I’m kidding, because actually my job is to manage the Customer Experience system, not the Business. But I realize, when dedicated to making customers believe in the service of the business, the best […]
